Terms and Conditions of Sale
EFFECTIVE October 1, 2019/UPDATED MARCH 5, 2023. Any refunds approved for orders that were paid originally with Paypal will be subject to a 4% fee of the amount returned. THIS MEANS IF YOU PAID $100 FOR YOUR ORDER AND FOR ANY REASON YOU CANCEL OR A REFUND IS GRANTED, YOU WILL ONLY RECEIVED $96.00 BACK. Paypal is no longer refunding processing fees for refunded payments. If you do not agree with this DO NOT PAY WITH Paypal. THERE ARE NO EXCEPTIONS TO THIS POLICY.
EFFECTIVE March 6, 2023. DUE TO INDUSTRY ONLINE CREDIT CARD PROCESSORS ANTI CONSUMER & ANTI BUSINESS TACTICS OF NOT REFUNDING TRANSACTION PROCESSING FEES ON REFUNDS, OUR NEW POLICY IS AS FOLLOWS: ALL ORDERS PAID WITH ANY CREDIT CARD METHOD NOT THROUGH PAYPAL WILL NOW WILL HAVE A 3% REFUND FEE. THERE ARE NO EXCEPTIONS TO THIS POLICY.
THIS MEANS: IF WE PROCESS YOUR ORDER AND CHARGED YOUR CREDIT CARD AND YOU CONTACT US TO CANCEL FOR A REFUND AFTER THE CARD HAS BEEN CHARGED, YOU WILL NOT GET 3% OF YOUR TOTAL ORDER AS IT IS KEPT NOW BY OUR PAYMENT PROCESSORS. IF YOU PAID $100, IT MEANS YOU WILL GET $97.00 BACK ONLY.
IF YOU MADE AN MISTAKE ON AN ORDER E-MAIL US RIGHT AWAY! WE ARE NOW WAITING UP TO 24 HRS TO PROCESS ORDERS TO ENSURE CUSTOMERS CORRECTLY MADE THEIR ORDER AND DO NOT WISH TO CHANGE THEM. IF ANY OF YOUR ORDER IS OUT OF STOCK OR BACKORDERED, WE WILL NOT PROCESS IT EITHER. WE WILL CONTACT YOU AND YOU WILL HAVE TO APPROVE OF THE BACKORDER OR WE WILL VOID YOUR ENTIRE ORDER OUTRIGHT.
All orders placed with Crossover Auto Performance (phone, internet/web & e-mail) constitute the acknowledgement and acceptance of all conditions listed on CrossoverAuto.com and all conditions listed below. All parts shall remain the property of Crossover Auto Performance until paid for in full. Advertised Prices do not include shipping and handling unless otherwised specified and will be calculated upon checkout. ALL orders shipped to a Texas Address must pay 8.25% Texas Sales Tax and will be calculated upon checkout. This is required by the Texas State Comptroller. In the event that an order placed on the web does not calculate sales tax and the order is being shipped to a Texas Address, Crossover Auto Performance will calculate the sales tax when the order is processed and customer will be notified to pay the tax amount before any order will ship out. All prices, materials, design, color, contents included with a product, and product specifications are subject to change without notice. Some product images may be shown with optional items that are sold separately. Depending on the product(s) ordered and the destination of the order, certain shipping services may not be available. Crossover Auto Performance reserves the right to change the method of shipping suited to the product(s) ordered and the destination of the package(s). All Credit Card Orders can only be shipped to a VERIFIED Billing Address. Credit Card Orders will not be shipped until all information are verified and matched. All other orders (Check, Money Order) will not be shipped until payment has been received in full. All unpaid orders will be cancelled after 7 calendar days. A 25% RESTOCKING FEE will be assessed on all Refused Shipments, and Canceled Orders that have been Shipped. Shipping Charges are NON-REFUNDABLE. Selecting an expedited shipping method does not guarantee that the order will be shipped by a certain date. An expedited shipping method only instructs Crossover Auto Performance to use that method of shipping when the order is processed and ready to ship. Crossover Auto Performance reserves the right to cancel any order prior to shipment at our discretion and full payment returned to you.
In the event that our computer server/database encounters technical difficulties which causes problems with our product pricing, shipping caculations, or sales tax computations, Crossover Auto Performance will correct all discrepencies at the time of processing. Customers will be notified of any errors and will have the option to continue with the order with corrected totals or to cancel the order. Crossover Auto Performance will not be held responsible for any mis-caculated totals due to server errors.
All engine modification components, except those that are exempt, have been designed and are intended for off-highway application. These components are legal in Texas for racing vehicles only, which may never be used on public roads and highways. Federal and many state laws prohibit the removal, modification, or rendering inoperable of any device or element of design affecting vehicle emission or safety in a vehicle used on public highways. Violation of such laws may subject the owner or user to a fine or penalty. Installation of this part may void the warranty coverage, if any, on your vehicle. Vehicles modified by the use of performance parts may no longer be lawfully used on public highways. Furthermore, all engine parts, headlight units, and electrical components are sold "AS-IS" with all faults and without any warranty of any kind either express or implied and may not be returned. User assumes all cost and risks associated with these and other automotive parts, performance parts, and all other accessories and goods sold through Crossover Auto Performance.
Merchandise Warranty Disclaimer
Due to the nature of performance applications, performance parts and performance tuning services are sold AS-IS with all faults and without any express warranty or any implied warranty of merchantability or fitness for a particular purpose. Crossover Auto Performance shall not, under any circumstances, be liable for any special, incidental or consequential damages, including person, party or property, but not limited to, damage, or loss of property or equipment, loss of profits or revenue, cost of purchased or replacement goods, or claims of customers of the purchase, which may arise and/or result from sale, installation of these parts, Installation of high performance parts and use of said services could adversely affect the motor vehicle manufacturer's warranty coverage.
All merchandise sold by Crossover Auto Performance is only subject to manufacturers warranty and conditions, if any, and is subject to submission to the manufacturer for inspection and approval for repair or replacement of merchandise. Customer, however, will be responsible for all shipping and handling fees. No labor or inconvenience may be included in any warranty claims. No warranty whatsoever will be valid if the defect was caused by customer's abuse, negligence, inproper installation, or mishandling. There is no warranty on lights, light bulbs, decals, electrical parts, and engine parts. Check your state and local laws regarding the use on any performance parts. In the event that legal proceedings are required to resolve disputes or indifferences, all claims and filings must be made with the DENTON J.P. Court located in DENTON, TX. If at any time Crossover Auto Performance requires the services of an attorney, whether legal action be brought or not, the buyer agrees to pay all costs involved, including, but not limited to, court costs and attorney fees. Crossover Auto Performance's Customers will acknowledge and agree to this stipulation once the transaction has been made with Crossover Auto Performance. It is the customer's responsibility to print and retain any and all invoices for their record and warranty claims.
All products sold or installed or modified by Crossover Auto Performance are intended for high performance, racing, and off-road use only. Due to the nature of such parts, the unusual stresses placed upon them, and the fact that we cannot control how they are installed or used; there is no warranty of any kind on any Crossover Auto Performance product or service. Crossover Auto Performance expressly disclaims any warranty, either expressed or implied, including all warranties of merchantability or fitness for a particular purpose. Crossover Auto Performance also disclaims any other obligation or liability as a result of products sold and/or installed or any service provided. No representations have been or will be made to the buyer regarding Crossover Auto Performance products, including, but not limited to, their quality or performance. Crossover Auto Performance shall not be held liable for any damages caused by a defect or failure of parts manufactured, sold, and/or installed. Crossover Auto Performance shall not be responsible for any damages, consequential or otherwise, arising from any cause whatsoever. Crossover Auto Performance will not be responsible for labor, transportation, or any other related costs incurred as a result of any part failure or defect. If at any time Crossover Auto Performance requires the services of an attorney, whether legal action be brought or not, the buyer agrees to pay all costs involved, including, but not limited to, court costs and attorney fees.
Shipping & Handling
Our system only calculates shipping for the lower 48 states. For shipments to Alaska, Hawaii, and Canada or other international countries, please contact us first for your exact and correct shipping price. Orders will not be processed untill the correct shipping and handling is paid in full. If there is no reply or response within 7 calendar days, the order will be voided and any payment for that specific order will be refunded.
Returns, Exchanges, Defective Items, Damaged Items, Core Returns
There are no returns, refunds, or exchanges on non-defective merchandise. Defective merchandise will be exchanged for the exact item ordered. If a replacement is not possible a refund will be issued. All returned defective merchandise must be in its original saleable packaging. Defective items will only be accepted if the items are returned to Crossover Auto Performance within 14 Calendar Days from the date of receipt. All authorized defective merchandise must be in its original sales packaging and contain all original manuals, parts, and accessories. No return or exchange on merchandise that shows signs of having been modified, tampered, scratched, or defaced will be allowed.
A Return Authorization Number must be issued before any returns can be made. We will not accept any returns without this number. Please write the number clearly on the outside of your returning package and tag the item(s) inside with your name and R.A. Number. Crossover Auto Performance must receive the return within 7 calendar days after the R.A. Number has been issued. The Return Authorization Number does not imply a replacement or refund, but only that we will inspect the merchandise based on your claim. Returns must be sent freight prepaid and insured by you. A refund, exchange, or core return will not be considered until all relevant items, hardware, and accessories have been returned to Crossover Auto Performance. Crossover Auto Performance must receive all Core Returns within 14 calendar days of the invoice date in order to receive a full credit refund.
Original shipping and handling charges are not refundable. All custom entry fees and duty associated with any return or exchanges will be charged to the customer. A photocopy of your invoice showing the invoice number must accompany your return along with a written explanation and a contact telephone number where we may be able to reach you. It is the responsibility of the customer/installer to verify the correctness of size and application of all parts before installation.
Shortage claims must be made within 24 hours of receipt date by email or by phone. Orders that are damaged or parts lost through shipping damage must be reported to the shipping carrier IMMEDIATELY upon receipt! Do not delay as time is of the essence! There is usually only a 24 hour time period in which you can file a damage claim! All claims for damaged merchandise must be made with the shipping carrier. Please keep all shipping cartons and all packing materials for carrier inspection. Crossover Auto Performance cannot initiate any claims with the carrier. All approved refunds will be paid either by Company Check, Credit Card Credit, or Account Credit, to be determined by Crossover Auto Performance. All special orders (personalized/specially fitted) items must be paid in full at the time of order. All special orders and custom orders will be processed in the most timely and efficient manner possible; however, Crossover Auto Performance will not be held responsible for delays above and beyond its control. No cancellations, refunds, or exchanges on special order items or custom order items. Any refused shipments sent back to Crossover Auto Performance does not constitute the right to a refund or credit. It is the customer's responsibility to make all arrangements with Crossover Auto Performance for refused shipments. It is company policy to charge the customer all freight charges associated with the shipment and a 35% restocking fee on all products shipped.
International Orders
We are not responsible for any duties, taxes, or brokerage fees that maybe imposed at the border. For all international orders, a handling fee up to 5.0% of the total may be imposed to the transaction. Please contact us before placing your order for the correct payment amount. Orders will not be processed until the proper amount is paid. Payments for international orders must be from a confirmed addresses that matches the billing address. Verification will be required for first time customers who have not established a history with our company. All other said terms and conditions of sale apply. We reserve the right to select any shipping company at our discretion. We reserve the right to not to process or ship an order to a certain location AND/OR customer AND/OR any country prohibited by law or goverment sanctions. Please verify parts from the USA market/ USDM vehicles fit your country's market vehicle before ordering. If you order the wrong or incorrect part, you will not be refunded for shipping costs or any return shipping costs if we approve a return.